RV brand is not the awning model
Your RV’s manufacturer name does not always identify the fitted awning. Bigfoot works with Lippert / Solera, Dometic and Carefree systems. Share an accessible model label and a full photo, including the arms and roller ends. Tell us whether operation is manual or powered.
Describe what needs attention
A request for “hardware” can mean arms, mounts or other system components. Explain which part is damaged and include a close photo from a safe position. Parts are selected after compatibility and mounting needs are confirmed; a similar-looking arm is not enough to establish fit.
Use the correct manual
Select your exact series in the manufacturer’s support resources. Controls and emergency procedures can vary even within a brand. The Bigfoot manual library links to official sources. If the awning is bent, loose or stuck, use the Emergency Help page and request an assessment rather than loosening spring, motor or arm fasteners.